Zappos
Online retailer that adopted Holacracy
Episodes
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#3849: The 70% Disengagement: Why Most Workers Are Checked Out70% of workers are disengaged globally. Gallup's 2026 report reveals it's not pay or perks—it's your manager. -
#3836: Flat Hierarchy or Bonfire: The Coordination FixFlat hierarchy isn't impossible—it just needs explicit rules. Most orgs skip the hard part. -
#3691: The Secret Formula of Israel's Best Customer ServiceWhy some Israeli businesses thrive on service while most fail—and the surprising economics behind it.