Salesforce Agentforce
Topic-classifier escalation at platform layer
Episodes
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#5608: When Your ISP Bot Won't Let You Talk to a HumanA caller with one simple request gets trapped in a diagnostic loop he doesn't need — and the escape hatch won't open. -
#2541: Agent-to-Agent Scheduling: Building the Calendly for AIHow Google's A2A protocol and Anthropic's Remote MCP could power a new kind of agent handoff for scheduling meetings. -
#2167: Sync vs. Async: Architecting Agents for ScaleWhy most enterprise AI agents fail in production has less to do with models and more to do with whether they're built synchronously or asynchronously.